Terms and Conditions
Trading as SMASHRAFFLE LTD
Registered in England & Wales under Companies Act 1985.
20-22 Wenlock Road
Facebook page: facebook.com/smashraffle
SmashRaffle operates ‘Competitions’ – these are skill based games resulting in the allocation of prizes in accordance with these terms and conditions.
1.1 By entering a Competition you, the ‘Entrant’, will be deemed to have legal capacity to do so, you will have read and understood these terms and conditions and you will be bound by them and by any other requirements set out in any related promotional material. SmashRaffle will not be held responsible for any Entrant entering a Competition unlawfully i.e. if the Competition breaches any laws in your country of residence. If you are in any doubt you should immediately leave the website and check with the relevant authorities in your country.
1.2 Competitions are governed by English Law and any matters relating to the Competition will be resolved under English Law and the Courts of England shall have exclusive jurisdiction.
1.3 You hereby agree that (a) the Website, the Competitions, account registration, and/or draws are for your own personal, non-commercial use, and (b) you are only allowed to use your account, and the Website, to enter Competitions as set out in these terms and conditions.
2.1 The Competitions are open for entry to all persons aged 18 or over, residing in Great Britain, excluding staff employed by SmashRaffle, their family, professional advisers or anyone else connected with the development or operation of the Website or conducts administration of the Competition in any way, shape or form.
2.2 In order to enter a Competition, you will need to register an account with us online. When registering an account online you will be asked to provide an email address, in addition to other personal details.
2.3 SmashRaffle reserves the right to refuse an Entrant’s entry, close an Entrant’s account at any time, or declare an entry null and void (with no refund being given) if the Entrant is deemed to be abusing the services by: engaging in any form of fraud (actual or apparent); being abusive to other customers or staff; engages in fraudulent misrepresentation and/or concealment; hacking or otherwise interfering with the functioning of the website.
3.1 You will need an online account with SmashRaffle to enter any Competition on the Website (see section 2.2).
3.2 The Promoter may run multiple competitions that will be operated at the same time and each Competition will have a specific prize. Each Competition will require the Entrant to exercise skill, knowledge, and judgement, to correctly answer a skill based question.
3.3 Competitions may be entered via the Website www.smashraffle.co.uk only unless specified otherwise. Availability and pricing of the Competitions are at the discretion of The Promoter and will be specified at the point of sale on the Website.
3.4 Maximum number of entries/tickets per Entrant will vary depending on each individual Competition, details can be found on the individual Competition page on the Website.
3.5 To enter a Competition online via the Website, follow the on-screen instructions to: select the Competition you wish to enter; select the number of tickets you wish to purchase (see section 3.4 for details on maximum number of entries). The option to select the number assigned to each ticket may be given at our discretion ( usually only low total ticket competitions ). In all other cases the ticket numbers will be assigned/changed either automatically by our online system or manually by us in the case of cancelations . This is only to allow for easy accessibility to the whole range of tickets available . Carefully read and confirm you agree to the Competition terms and conditions; then provide your contact and payment details (for entry fee only). Your card payment will be electronically approved by the payment provider. You will be contacted via email to confirm that your entry to the Competition is complete.
3.6 The Promoter reserves the right to refuse entry or disqualify any incomplete entries if it has reasonable grounds for believing that an Entrant has contravened any of these terms and conditions.
3.7 To the extent permitted by applicable law, all entries to the Competition are final and no refunds shall be made at any time or for any reason, except in the case of the cancellation of the Competition by the Promoter or any entries submitted after the Competition closing date.
3.8 The Promoter does not accept responsibility for entries which they do not receive due to high internet traffic, hardware failure, software failure, server faults, failures in computer systems, or any other reason.
3.9 All Entrants are automatically entered into the SmashRaffle’ database for the purpose of conveying information as to the status of their Competition entry/entries, as well as any future Promotions or Competitions offered by SmashRaffle.
3.10 The Entrant agrees that the ‘Consumer Protection (Distance Selling) Regulations 2000’ for any goods and services ordered online to be supplied within 30 days will not apply to any Competition on the Website.
3.11 The Competition rules shall not create or be construed as creating any form of contract, joint venture or other agreement between any Entrant and the Promoter.
3.13 To enter the competition for free (1st or second class post) by post, send your: Name, Address, DOB, Contact phone number, email address, name of prize, desired number of choice, and correct answer for that competition, if an answer is required. Post by 1st or 2nd post class to our mail entry address at: SmashRaffle!, 12 The Cape, Littlehampton, BN176pl, United Kingdom. You will not be contacted to confirm entry until the entry list is completed. If your entry was received in time you will be entered into the entry list for that draw, which you can check to confirm entry. Postal entries are limited to one competition entrant per postcard – where possible send a postcard/sealed envelope with entry information on the back to speed up processing. The Entrant must specify which competition they wish to enter. We will allocate a random number to the entry from the available numbers left. SmashRaffle.co.uk will process all postal entries Monday-Friday at 11am. Entries received after the processing period will not be counted that day and will be processed the following day. Sending a postal entry does not guarantee entry to a draw. Postal entries will not be counted if a prize sells out before the processing time that day. It is advised that you give your entry plenty of time to arrive, we cannot be held responsible for Royal Mail’s delivery times. The postal entries will be treated in the same manner as the online entries, in addition the postal entries will be entered into the ‘Live Draws’ in the same manner. Standard competition terms and conditions apply for postal entries. You must include the name of the prize exactly as displayed on the website. You must be registered as a customer on our website before sending your postal entry. Failure to match a registered account with your postal entry will result in disposal of your entry.
4.1 Each Competition will run for a specified promotion period with the closing date of the Competition defined by, either, the maximum number of available tickets being sold, or, the chosen Competition closing date. Please see each individual Competition on the Website for these details. The Promoter reserves the right to extend the closing date by up to 4 weeks at its discretion.
4.2 In the event that the number of entries to the competition does not meet the maximum number by the closing date (after the Competition has already been extended as in section 4.1, the Competition will either: (a) close and the proceeds will be deemed, at the discretion of the Promoter, sufficient to award the prize, or, (b) close and a cash ‘Prize Fund’ will be offered with the entry funds after the deduction of any admin expenses, other expenses, and marketing fees.
4.3 The Promoter reserves the right to cancel a Competition at any time either before or after tickets have been sold, and refund entry fees to the Entrants as required. Refunds will be processed within a reasonable time frame, and once processed the Promoter shall have no further liability to the Entrant or any other person.
4.4 The SmashRaffle Royalty list will be added to at our discretion and also entrants maybe removed at our discretion. Membership of the SmashRaffle royalty may be removed if we believe there is abuse of our coupon system or other such infringements that we feel is detriment to our business.
4.5 SmashRaffle Royalty free giveaways will be ticket free and as such may be drawn with randomized numbers attached to each members name. Draws will still be done with the same fairness and impartiality with google number generator.
4.6 SmashRaffle will keep record of who has smash royalty both locally on our system and on an online list on the website and/or the Facebook page.
4.7 SmashRaffle has the right to cancel SmashRaffle Royalty at any time without warning. SmashRaffle cannot be held responsible if the list of members is lost through reasons beyond our control.
5.1 Details of the Prize Draw for a Competition will be confirmed once the Competition has been closed and will be announced within 1 week (7 days) maximum although usually within 48hours via the Facebook page and/or the Website.
5.2 An entry list will be posted to the Website and/or the Facebook page prior to the Prize Draw.
5.3 Assigned ticket numbers for a Competition may be subject to change at any time until the entry list has been published.
5.4 The SmashRaffle ‘Prize Draw’ is done using an external picker such as randompicker.com or Google’s random number generator . The number of tickets sold per competition will determine how many numbers will be entered into the generator. Every draw will be live streamed on randompicker.com with a link posted to our Facebook page and/or website, or live streamed directly via the SmashRaffle Facebook page if the draw is carried out using google number generator by SmashRaffle itself.
5.5 Due to the nature of the Prize Draw, there will be only one clear winner per Competition. Some competitions may have runner up prizes, details of this can be found on each individual Competition page on the Website.
5.8 In the event that a Competition closes early (see section 4.1) , the Winner will be selected from all valid and eligible entries received prior to the date of closure.
5.9 The Promoter’s decision is final and no correspondence will be entered into about the result of the Competition following the determination of the Winner as described above.
6.1 The Promoter will check the validity of the Winner’s entry by matching the details with an online account then attempt to contact the Competition Winner within 48 hours of the Prize Draw using the contact number and email address provided at the time of Entry and (or as subsequently updated) and held securely in our database. It is the Entrant’s sole responsibility to check and update these details. If for any reason they are submitted incorrectly, the Promoter will not be held responsible.
6.2 The Winner will forfeit the Prize if: (a) the Promoter is unable to contact a Winner within 7 days (this may be extended at the sole discretion of the Promoter) of the Prize Draw; (b) the Winner fails to confirm acceptance of the prize within 7 days of the Prize Draw; or (c) the Winner is disqualified as a result of contravening any of these terms and conditions. In the event of the Prize being forfeited, ownership of the Prize will remain with the Promoter and it may be used in a future Competition.
6.3 The Winner will be required to show proof of identification, either a valid UK Driving License or Passport, on delivery of the prize. This identification must match the personal details of the registered online account with www.smashraffle.co.uk. Any failure to meet this obligation may result in the Winner being disqualified and the Promoter retaining the Prize. Following receipt and verification of the details requested above, the Winner will be contacted in order to make arrangements for delivery of the Prize. The Prize may not be claimed by a Third Party on your behalf.
6.4 The Winner will be required to provide photographs and/or pose for photographs and videos, which may be used in future marketing and public relations by the Promoter in connection with the Competition, and future Competitions, and in identifying them as a winner of a Competition.
Winners’ Personal Data
7.1 By entering a Competition, you, the Entrant, agree to the use of your name, home town, and photographs and videos or other likeness to be used for public relations and marketing purposes as required by the Promoter if you are declared a Winner.
7.2 Acceptance of the Prize by the Winner will mean they are required to have their photo and video taken by the Promoter for promotional purposes (Public Relations and Marketing), both immediately after their win and in the future for use.
8.1 The Prizes are selected, and owned, by the Promoter from the date of the competition going live on the website to the date that the Winner receives the prize. Details of each prize can be found on the website on the competitions pages. The Prize will only be that as awarded at the time of the Prize Draw, no alternatives will be offered under any circumstances.
8.2 For all Prizes, except Holidays (see section 8.4), the Promoter will take no responsibility for the Prize awarded after delivery. There is no insurance, tax, or warranty that comes with the Prizes and the Promoter cannot be held responsible for the Prize or any costs it incurs once handed over to the Winner.
8.3 The Promoter will not provide any warranty or accept any valuation to the Prize or guarantee functionality/ roadworthiness in any way, shape, or form. The Entrant must make up their own decision through their own enquiries and legal advice before entering the Competition.
8.4 In the case of the Prize being a holiday package, it is the responsibility of the Winner to ensure that they, and any other persons they will be travelling with have: a valid Passport if required; valid visas and any other necessary travel documents required for the destination; and travel insurance on the dates that the Prize is scheduled for.
8.5 Delivery of the Prize to the Winner is free to an agreed United Kingdom mainland address. The Promoter reserves the right to charge a delivery fee if the Winner wants to change the delivery address after the delivery has already been agreed upon, or if the Winner wants to have the Prize delivered to an address outside of the United Kingdom mainland.
8.6 All Entrant expenses are the sole responsibility of the Winner.
8.7 All prizes are subject to the terms and conditions of the Promoter, the Prize manufacturer, and/or the Prize supplier.
8.8 In the event that a cash ‘Prize Fund’ is offered (see section 4.2), the Promoter is entitled to retain 30% of the entry fees to cover administration, plus claim expenses (e.g. marketing, payment solutions, legal fees, website hosting etc.). The remaining amount is the “Prize Fund’ and will be offered to the winning entrant.
Limits of Liability
9.1 The Promoter accepts no liability for omissions or errors in the description and details of the Prize anywhere on the Website. Save for death or personal injury as a result of an omission or error as mentioned, the Promoter (including their agents and employees) will not be liable for any loss, including economic loss, suffered by any person or property. It is the responsibility of the Entrant, and ultimately the Winner, to satisfy him/herself as to the accuracy of any such details of the Prize.
9.2 The Promoter will not be liable for any loss suffered by an Entrant as a result of incomplete entries or failed communications with the Promoter. The Promoter will also not be responsible for any loss as a result of use of the Website.
9.3 If any of these terms and conditions are judged to be invalid, illegal, or unenforceable, this shall not affect the other provisions written here.
10.1 No responsibility will be accepted for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorized human act, including any errors or mistakes.
10.2 The Promoter shall use its best endeavors to award the prize for a Competition to the correct Entrant. If due to reasons of hardware, software or other computer related failure, or due to human error the Prize is awarded incorrectly, the Promoter reserves the right to reclaim the prize and award it to the correct Entrant, at its sole discretion and without admission of liability.
10.3 In the event that a Competition is closed without selecting a Winner, SmashRaffle will give all entrants Game Credit to enable them to replay equivalent tickets in a subsequent competition. The Promoter also reserves the right at its sole discretion to extend the closing date of any Competition. The Promoter shall not be liable for any economic or other consequential loss suffered or sustained to any persons to whom an award has been incorrectly made, and no compensation shall be due. SmashRaffle shall use its best endeavours to ensure that the software and website(s) used to operate its Competitions perform correctly and accurately across the latest versions of popular internet, tablet and mobile browsers. For the avoidance of doubt, only the ticket recorded in our systems, however displayed or calculated, shall be entered into the relevant Competition and the Promoter shall not be held liable for any Entries that occur as a result of malfunctioning software or other event.
- Data Protection Notice
Any personal data that you supply to the Promoter or authorize the Promoter to obtain from a third party, for example, a credit card company, will be used by the Promoter to administer the Competition and fulfil prizes where applicable. In order to process, record and use your personal data the Promoter may disclose it to (i) any credit card company whose name you give; (ii) any person to whom the Promoter proposes to transfer any rights and/or responsibilities under any agreement the Promoter may have with you; (iii) any person to whom the Promoter proposes to transfer its business or any part of it; (iv) comply with any legal or regulatory requirement of the Promoter in any country; and (v) prevent, detect or prosecute fraud and other crime. In order to process, use, record and disclose your personal data the Promoter may need to transfer such information outside the United Kingdom, in which event the Promoter is responsible for ensuring that your personal data continues to be adequately protected during the course of such transfer.
PROMOTER: SMASHRAFFLE LTD
ENTRANT: You, the customer
COMPETITION: All competitions advertised on the website
WINNER: The Entrant with the ticket number matching that drawn for each individual competition
PRIZE DRAW: The live draw of each competition